Terms of Service

Effective Date: August 18, 2026
Store Name: Petalora Plants
Website: www.petaloraplants.com

Welcome to Petalora Plants. These Terms of Service govern your use of the Petalora Plants website and your purchase of products through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Petalora Plants

Petalora Plants is an online retail store offering flowers, garden plants, and plant-related products through a dropshipping fulfillment model.

Our business contact information is:

Petalora Plants
501 Joyce Ln
New Baden, Illinois 62265
United States

Email: support@petaloraplants.com
Phone: +1 785-498-9807
Website: www.petaloraplants.com

Petalora Plants ships orders only within the United States.

2. Use of Our Website

You may use this website for lawful purposes and in accordance with these Terms of Service.

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to interfere with or disrupt the operation or security of the website.
• Attempt to gain unauthorized access to our systems or another customer's information.
• Provide false, fraudulent, or misleading information when placing an order.
• Use our website in a way that could damage, disable, overburden, or impair the website or interfere with other customers' ability to use it.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or systems.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, availability information, and other product details.

However, product photographs and descriptions may not always represent every individual plant or item exactly.

For natural products such as flowers and plants, variations in size, shape, color, foliage, growth pattern, and overall appearance may occur. Such natural variations do not necessarily indicate that a product is defective.

Customers should review the product description, specifications, available options, and shipping information before placing an order.

We do not knowingly make false or misleading claims about our products.

4. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable after an order has been placed, we will contact the customer when appropriate and provide the available resolution, which may include cancellation and refund where applicable.

5. Pricing and Taxes

Product prices are displayed on the website at the time of purchase.

Prices may change without prior notice, but a price change will not alter the price of an order that has already been accepted and processed, except where correction of an obvious pricing or technical error is necessary.

Applicable taxes, fees, or other charges will be displayed during the checkout process where required.

Customers are responsible for reviewing the total amount shown before completing their purchase.

6. Orders

When you place an order, you are making a request to purchase the products in your cart.

After an order is submitted, you should receive an order confirmation containing relevant order information.

An order confirmation does not necessarily mean that Petalora Plants has accepted the order in every circumstance. We reserve the right to cancel or decline an order where reasonably necessary, including because of product availability, pricing or technical errors, suspected fraudulent activity, or other legitimate operational reasons.

If we cancel an order after payment has been received, we will provide an appropriate refund for the amount paid for the cancelled order.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes, where applicable:

• Your full name.
• Correct delivery address.
• Email address.
• Telephone number.
• Any other information reasonably necessary to process and deliver your order.

Petalora Plants is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

8. Shipping and Delivery

Petalora Plants currently ships orders within the United States.

Available shipping carrier:

• FedEx (Ground service level only)

Our stated estimated delivery timeframe is 10–14 days.

Delivery estimates are estimates rather than guaranteed delivery dates. Actual delivery times may vary because of carrier delays, weather, holidays, operational disruptions, address issues, or circumstances outside our reasonable control.

Customers should ensure that the delivery address provided at checkout is accurate and can receive the shipment.

We offer a $30 flat-rate shipping charge for eligible orders shipped within the United States.

Additional shipping information, including applicable shipping charges and any specific product-level delivery information, will be provided on the website or during checkout where applicable.

9. Natural Products and Live Plants

Where a product is a live plant or other natural plant product, customers understand that natural products can vary in appearance and condition.

Plants may experience temporary changes during transportation, including changes in foliage, moisture, appearance, or other characteristics.

Customers are responsible for following any care instructions provided with the product.

Any specific guarantee, replacement, return, or refund applicable to a particular product will be governed by the applicable Petalora Plants Return & Refund Policy and/or the product-specific terms displayed at the time of purchase.

10. Returns and Refunds

Returns, refunds, replacements, and other order-resolution procedures are governed by our Return & Refund Policy.

Customers should review that policy before purchasing.

Nothing in these Terms of Service is intended to remove or limit any rights or remedies that cannot legally be excluded under applicable law.

11. Order Cancellations

If you wish to cancel an order, contact Petalora Plants as soon as possible at:

Email: support@petaloraplants.com
Phone: +1 785-498-9807

Cancellation requests are not guaranteed once an order has entered processing or fulfillment.

If an order can no longer be cancelled, the applicable Return & Refund Policy will govern any available return, refund, or other resolution.

12. Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, incomplete, or otherwise has a delivery-related problem, contact Petalora Plants promptly using the contact information below.

Email: support@petaloraplants.com
Phone: +1 785-498-9807

Please provide your order number and a clear description of the issue. Photographs or other information may be requested when reasonably necessary to investigate and resolve the issue.

Any applicable claim deadlines and remedies are described in our Return & Refund Policy.

13. Payment

Orders must be paid using the payment methods made available during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Petalora Plants does not knowingly request or require customers to provide payment information through unofficial channels.

Customers should complete purchases through the secure checkout provided on our website.

14. Intellectual Property

Unless otherwise stated, the Petalora Plants website and its original content, branding, text, graphics, logos, and other materials are owned by or used by Petalora Plants with appropriate rights.

You may not reproduce, distribute, modify, publicly display, sell, or commercially exploit our protected website content without appropriate authorization.

Product images, trademarks, logos, and other materials belonging to third parties remain the property of their respective owners.

15. Third-Party Services

Our store may rely on third-party service providers to support functions such as payment processing, order fulfillment, shipping, website operation, analytics, or other business services.

Your use of third-party services may also be subject to the applicable third party's terms and policies.

Petalora Plants does not represent that it controls every aspect of third-party services.

16. Website Accuracy

We aim to keep the information on our website accurate and current.

However, occasional typographical, pricing, technical, availability, or other errors may occur.

If we discover a material error affecting an order, we may contact the customer and provide an appropriate resolution, which may include correcting the error, cancelling the affected order, or providing a refund where applicable.

We do not intentionally publish false or misleading information about our business or products.

17. Website Availability

We work to keep our website available and functional, but we do not guarantee that the website will always be uninterrupted, error-free, or available at every moment.

Website availability may be affected by maintenance, technical problems, service-provider interruptions, security incidents, or circumstances beyond our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Petalora Plants will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of the website or purchase of products.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

For product-specific issues, customers should first contact Petalora Plants so that we can review the matter and determine the appropriate resolution under our applicable policies.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, and reasonable expenses arising from your violation of these Terms of Service, your unlawful use of the website, or your misuse of our services.

20. Changes to These Terms

Petalora Plants may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised effective date.

Your continued use of the website after an updated version becomes effective constitutes acceptance of the updated Terms of Service to the extent permitted by applicable law.

21. Governing Law

These Terms of Service will be governed by applicable laws of the United States and the State of Illinois, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled in accordance with applicable law.

22. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

23. Entire Agreement

These Terms of Service, together with the other policies and terms expressly referenced on the Petalora Plants website, constitute the terms governing your use of the website and your purchases from Petalora Plants, except where applicable law provides otherwise.

24. Contact Us

If you have questions about these Terms of Service or an order, contact us:

Petalora Plants
501 Joyce Ln
New Baden, Illinois 62265
United States

Email: support@petaloraplants.com
Phone: +1 785-498-9807

Website: www.petaloraplants.com