Frequently Asked Questions
Where does Petalora Plants ship?
Petalora Plants currently ships within the United States only.
We do not currently ship orders to destinations outside the United States.
What shipping carrier do you use?
Petalora Plants currently uses FedEx Ground for eligible shipments within the United States.
How much does shipping cost?
We offer a $30 flat-rate shipping charge for eligible orders shipped within the United States.
The applicable shipping charge will be shown during checkout before your order is completed.
How long does delivery take?
Our estimated delivery timeframe is 10–14 days.
Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, weather, holidays, address issues, service interruptions, and other circumstances outside our reasonable control.
Can I track my order?
Yes. When tracking information is available, it will be provided after your order has shipped.
You can use the tracking information to monitor your package through the applicable shipping carrier.
Can I cancel my order?
You may contact us as soon as possible to request an order cancellation.
Cancellation requests are not guaranteed once an order has entered processing or has already shipped.
Please contact us at support@petaloraplants.com as soon as possible if you need to request a cancellation.
Do you accept returns?
Yes, eligible non-perishable items may be eligible for return subject to our Return and Refund Policy.
Live plants are handled differently because they are living and perishable products. Eligible live-plant issues are covered by our Arrival Guarantee.
Please contact us before sending any product back so that we can review the request and provide the appropriate return instructions.
Do you offer refunds?
Yes. Refunds may be available for qualifying situations, including certain damaged, incorrect, defective, or eligible returned products, subject to review and our Return and Refund Policy.
For live plants, eligible arrival issues may qualify for a replacement, refund, or store credit depending on the circumstances.
Refunds are not automatically guaranteed simply because a claim is submitted.
What should I do if my plant arrives damaged or dead?
Contact us within 48 hours of delivery at:
Email: support@petaloraplants.com
Phone: +1 785-498-9807
Please include:
- Your order number
- Clear photographs of the plant
- Clear photographs of the packaging
- Photographs of any visible shipping damage
- A brief description of the issue
Because plants are living products, prompt reporting allows us to properly evaluate the condition of the plant when it arrived.
What if I receive the wrong product?
Contact us as soon as possible at support@petaloraplants.com.
Please provide your order number and clear photographs of the product you received. We will review the issue and provide the appropriate resolution if the product was shipped incorrectly.
Are all plants exactly the same as the photos?
Not necessarily.
Plants are living products and can naturally vary in:
- Size
- Leaf shape
- Leaf color
- Variegation pattern
- Number of leaves
- Growth stage
- Overall appearance
Unless a listing is specifically identified as WYSIWYG (What You See Is What You Get), product photographs are intended to represent the product or variety and may not show the exact individual plant you receive.
Will my variegated plant have the exact same variegation as the photos?
Not necessarily.
Variegation is naturally occurring and can vary between leaves and individual plants. The amount, distribution, and pattern of variegation may also change as a plant produces new growth.
What happens if my plant experiences some stress after shipping?
Some temporary stress can occur during transportation and acclimation.
Minor leaf drooping, slight yellowing, or other temporary changes do not necessarily indicate that a plant has been damaged or is defective.
Follow the care instructions provided for your plant and allow it appropriate time to acclimate to its new environment.
If you believe your plant arrived dead or materially damaged, contact us within 48 hours of delivery so we can review the situation.
How long does customer support take to respond?
We aim to respond to customer inquiries and support requests within 48 hours.
Response times may occasionally vary during weekends, holidays, periods of high order volume, or other circumstances.
How can I contact Petalora Plants?
Email: support@petaloraplants.com
Phone: +1 785-498-9807
Mailing Address:
Petalora Plants
501 Joyce Ln
New Baden, IL 62265
United States
