Order Issues
At Petalora Plants, we want you to receive the product you ordered in acceptable condition.
If there is a problem with your order, please contact us promptly so that we can review it.
Contact Us
Email:
Please provide:
- Your order number
- Your name
- A description of the issue
- Clear photographs of the product
- Clear photographs of the shipping packaging when applicable
Common Order Issues
Please contact us if:
- Your order arrives damaged
- You received an incorrect item
- Your order is materially different from what was purchased
- Your shipment has a delivery issue
We may request additional information or photographs before determining the appropriate resolution.
Important
Natural products may have variations in appearance, including size, color, shape, leaf appearance, and growth stage.
These natural variations do not automatically indicate that an item is defective.
For complete information, please review our Return and Refund Policy.
Contact Information
Petalora Plants
501 Joyce Ln
New Baden, IL 62265
United States
Email: support@petaloraplants.com
Phone: +1 785-498-9807
