Shipping policy
Shipping Policy
Last Updated: August 18, 2026
At Petalora Plants, we are committed to providing clear and accurate shipping information so that customers can make informed purchasing decisions.
This Shipping Policy explains where we ship, the shipping carrier used, estimated delivery times, and important information about the delivery of your order.
1. Shipping Locations
Petalora Plants currently ships within the United States only.
We do not currently ship orders to destinations outside the United States.
Orders can only be delivered to valid addresses within the United States that are serviceable by our available shipping carrier.
2. Shipping Carrier & Service Level
All orders are shipped using:
- Carrier: FedEx
- Service Level: FedEx Ground
This service level applies to all ship-from locations and all eligible orders.
The carrier service level may be subject to availability, destination, and operational conditions.
3. Estimated Delivery Time
Our estimated delivery time is:
10–14 days
This is the estimated time for an order to be delivered after it has been processed and shipped.
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier operations, weather, holidays, service interruptions, and other circumstances outside our reasonable control.
4. Order Processing
- Orders must be processed before they are handed over to the shipping carrier.
- Processing time may vary depending on the product and fulfillment requirements.
- Processing time is separate from shipping transit time.
5. Shipping Costs
A $30 flat-rate shipping charge applies to eligible orders shipped within the United States.
The applicable shipping charge will be displayed at checkout before the order is completed.
We do not represent shipping as free unless explicitly stated at checkout.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure all details are correct, including:
- Full name
- Street address
- Apartment/unit (if applicable)
- City
- State
- ZIP code
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
7. Tracking Information
Tracking information will be provided when available after shipment.
Customers can use tracking details to monitor delivery progress through FedEx.
8. Delivery Delays
Delays may occur due to:
- Weather conditions
- Carrier delays
- Holidays
- Incorrect address information
- High shipping volume
- Other external factors
Delays do not mean an order is lost.
9. Lost, Damaged, or Incorrect Orders
If your order is damaged, missing, or incorrect, contact us:
Email: support@petaloraplants.com
Phone: +1 785-498-9807
We may request photos or additional details to investigate the issue.
10. Contact Information
Petalora Plants
501 Joyce Ln
New Baden, Illinois 62265
United States
Website: www.petaloraplants.com
Email: support@petaloraplants.com
Phone: +1 785-498-9807
